Privacy policy

Who we are

Gita Sarathi is operated by Harsh Agarwal (sole proprietor), Lakedew Residency, Bengaluru, Karnataka 560102, India. We are the data fiduciary for the personal data described here, under India’s Digital Personal Data Protection Act, 2023.

What we collect

Your WhatsApp phone number and the messages you send us.

Your choices: chat language, video language, daily time and time zone.

Your learning record: lessons sent, lessons marked watched, streak, milestones and position in your journey.

Payment records: plan, amount, currency, status, dates and the payment or subscription reference from the payment provider. We never see or store your card, UPI or bank credentials.

On the website: your language and currency preference, stored in your own browser, and standard server logs (IP address, browser and time) kept for security.

Gift information

When you give a plan, we store the sender’s and recipient’s names and WhatsApp numbers, your optional personal note, permission to send one invitation, and gift, payment and invitation status. We use these to create the gift, send its invitation, provide accepted lessons and help with support requests.

Your personal note is visible to the recipient in their invitation and private gift page, to the sender on the purchase page, and to authorised administrators for support. WhatsApp processes invitation content for delivery. We do not put your note or the recipient’s details in payment-provider notes. The recipient separately consents to daily messages when accepting.

Why we use it

To send your lessons at your chosen time and in your language, track your progress, process payments and renewals, answer support requests, prevent fraud and abuse, and meet legal and tax obligations. We do not sell your data, and we do not use it for third-party advertising.

Who we share it with

Only service providers that run the service for us: Razorpay (payments in India and abroad), PayPal (if you choose to pay with it), WhatsApp (message delivery), Vercel (website and servers) and Neon (database, hosted in Singapore). Each receives only what it needs. We may also disclose data where Indian law requires it.

How long we keep it

While your plan is active and for 12 months afterwards, so you can return to your saved place. Payment records are kept for 8 years, as Indian tax law requires. If you ask us to delete your data, we delete it within 30 days, except records we are legally required to keep.

Your rights

You can ask to see, correct or delete your data, or withdraw consent. Send STOP on WhatsApp to stop messages at any time. For any request, contact us: WhatsApp +91 93802 68142 (send “Help”) or email harsh821agarwal@gmail.com. We reply within 7 days.

Security

Data is encrypted in transit and stored with providers that encrypt it at rest. Your lesson page uses a private, random link; do not share it if you want your progress to stay private.

Children

The service is meant for adults. People under 18 may use it only with a parent’s or guardian’s consent, and we will delete a child’s data if a parent asks.

Grievance officer

Harsh Agarwal, Lakedew Residency, Bengaluru, Karnataka 560102, India. WhatsApp +91 93802 68142 (send “Help”) or email harsh821agarwal@gmail.com. We acknowledge complaints within 48 hours and resolve them within 30 days.

Changes

If we change this policy in a way that affects you, we tell you on WhatsApp before the change applies.